‘We’ve been more than happy with the screen, it’s freed up time at the desk so our receptionists can deal with the more complex queries, there are fewer queues meaning that patients are able to check in on time.’
‘We have been very pleased with the touch screen. Whilst you will always get the hard core of people who do not wish to use it has been a very useful addition and the receptionists have undoubtedly benefited.’
‘We have been very happy with the Wiggly Amps touch screen, which has been in place for almost 2 years now. Our patients all love the convenience and it has freed up reception time to spend on more productive work. Also the early morning rush of patients booking appointments is now much easier to manage as we do not have patients trying to get to the receptionist at the same time to book in.
We have not had much need to call for help with the touch screen as it has proved very reliable but the service for our website and the little green (panic) button is some of the best I have experienced – always helpful, friendly and quick. Keep up the good work!’
‘We are very happy with the Patient Entry Touch Screen, despite the initial scepticism from some staff and a few patients it has been a great success. We have had a couple of patients who feel they are loosing the personal touch and they still check in using the receptionist. The vast majority of patients seem more than happy to use the system and some of our older patients embraced the change with real enthusiasm. We have used it to advertise our flu clinics and regularly use it to notify patients if a doctor is running behind, all in all you could say we are very pleased and would certainly recommend the system.’
‘The introduction of the touch screen at the practice has been a god send. It has taken pressure of the reception desk and is quick and easy to use. Patients were hesitant at first but now they think it is fantastic as if they have an appointment they come straight in and use the touch screen without having to queue.’
‘The patient touchscreen certainly takes the pressure off the receptionists, who now have more time to address patient queries and phone calls. Most patients are willing and happy to use the system, and it is helpful to add a generic message that all patients can see when they book in, for example about booking flu appointments once the flu season starts.’
‘I not only have the screen here, I also use it at my own surgery. As a patient it is fantastic I arrived at my Practice yesterday for a physio appointment with patients waiting at the desk and it took me seconds to sign in using the touch screen.
With regard to the screen here the receptionist find it invaluable it prevents a build up of patients at the reception desk, it is fast, user friendly, accurate and reliable.’
‘Overall we are very pleased with the software the patients have commented how clear it is, easy to follow and most of all does save our receptionists time . We have also found it really useful for ensuring that smoking status (QoF), telephone numbers and addresses are up to date…’
‘We are now successfully running two check in screens with your software. I would just like to reiterate what an incredibly professional and knowledgeable support team you have.
Thank you for your help in supporting us at such short notice.’
I wanted to write this email quickly to thank you for the products and customer service that you provide. It makes our lives a lot easier knowing that we have affordable products which work and that if we have any problems with them we can phone you and received great customer service. Whenever I have phoned you, the call has been answered very quickly, the person answering the call has always made me feel as though I am a valued customer and they have always appeared to try their best to resolve any issues which we have had. If only all companies were as customer focused as you!
I just wanted to record my thanks for the help you and the Support team (Matt, I think was his name) gave me yesterday. The new screen is now up and running perfectly. I always get excellent support from you all (even when it may sometimes be outside of your remit!).
I spoke with one of your technicians who installed and configured the software for us. Sadly I forgot to write down their name but never the less I would like to express my appreciation to them for the time they spend setting it up, they were exceptionally professional and friendly which was wonderful.
Another successful replacement of a competing supplier’s arrival screens by two Engage units from Wiggly Amps – having undertaken such an exercise at my previous practice, this time it was even easier. The standard software now includes a “Friends and Family” facility and a number of options for capturing data from patients – but the best feature is that it just keeps on working!
‘Receptionist feed back is that it takes a lot of pressure off them which is most appreciated, particularly at peak times. System has operated trouble free since installed, and on the very odd occasion we have needed to contact support desk the response has been instantaneous. It is better for patients and doctors as no risk of appointments running late due to patients waiting in queue to check in. Our patients, young and old, have taken to it very well and once used for first time they are then more than happy to re-use on subsequent appointments.’
‘Wiggly Amps have provided excellent support to us when we have needed it. The touch screen has been a valuable asset to us as a practice, both for reducing queues and freeing up receptionist time. It gives patients the choice on whether they really need to go to reception and can make their visit a little bit easier when not feeling their best.’
Our Engage Touch screens are working brilliantly and I will be ordering another 2 shortly
We are delighted with our Engage Touch screen. Our patients are finding it much easier to use than our last screen – there are less check-in failures with inputting their date of birth and we’re even asking them to update their mobile phone numbers. We’re planning to use it for collecting other useful patient data too. It’s straight-forward, seems to work alongside the Vision clinical system without trouble and does what it says on the tin!
We’d been using Wiggly-Amps patient check-in software on a third party touchscreen since 2015 and when this machine failed, we chose to replace it with an Engage Touch screen. We’re really happy with our Engage Touch screen – it’s a lot better than the third party screen which kept crashing. Our patients are now able to check in without any problems.
Thank you – I have needed to phone your support team a couple of times but would like to say how extremely helpful they have been – I am looking forward to learning the other features it offers too.
“Touchscreen going great, we are very pleased. I would definitely recommend using Wiggly-amps to other surgeries. I’ve already shared with local managers how impressed I was with the level of communication and service…………great job!”
Great customer service and knowledgeable support staff!