1st Line Service Desk Technician Required

4th June 2015

Based in the heart of North Walsham, Wiggly-Amps Ltd is an established company specialising in delivering software and hardware solutions to the NHS, predominantly in the primary care sector. We are now expanding our service desk team that supports these products. The work is challenging, wide-ranging and varied with frequent opportunities to work on other ad-hoc assignments. This position is full-time, based at our North Walsham office.


The successful applicant will be able to demonstrate the following core competencies to a high level and use these to the full in their work and, whilst previous applicable experience is desirable, it’s not essential.

  •     Personal Integrity
  •     Verbal and written communication
  •     Computer literate
  •     Customer Focus
  •     Work as part of a team
  •     Adaptable


This is a IT related post, and we’re looking for you to demonstrate your competence in this field. Examples of things you should mention in your application are:

  •     Formal IT training
  •     Previous customer support experience
  •     Understanding of Operating Systems and Hardware
  •     Understanding of Internet browsers and their configurations (IE, Firefox,Chrome,etc)
  •     Expertise in any software or hardware package.


Although not an exclusive list, your responsibilities will predominantly be:

  •     Providing telephone support of our bespoke software products.
  •     Dealing with sometimes non-technical customers and conveying complex IT concepts in simple terms.
  •     Troubleshooting a variety of IT-related issues and resolving user issues.
  •     Working on your own initiative and making balanced decisions.
  •     Carrying out a variety of general admin tasks in browser and “Office” based applications.


Other than the sheer joy that working as part of our small team will bring, we offer:

  •     A salary of up to £18K per annum (Negotiable on experience)
  •     20 days holiday per year, increasing with service
  •     The opportunity to progress within a growing business

Please submit your CV to

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